Our Customer Charter
This is your place.
This is our promise.
When you choose a Lendlease community, you can expect more from every interaction.
Right from day one, we’re committed to providing the very best customer service. That’s because Lendlease has always been about finding a common interest and benefit for all.
No matter where you’re located or how you choose to interact with us, we’re guided by our Customer Charter.
It’s our dedication to delivering consistent, reliable service at every Community, across every product type and price point.
As a Lendlease Communities customer, we promise to:
This is the place to feel supported.
We are here for you. You’ll be able to access the support you need, when you need it, with our helpful customer service teams. We’ll answer your questions, find the information you need or offer advice.
At Lendlease, we promise to be available from day one.
This is the place you’ll be treated fairly.
For over 60 years, Lendlease has been leading the way in creating masterplanned communities, building strong relationships as we go. So, when you interact with us, you can trust that we’ll keep communications open, honest, and fair.
At Lendlease, we promise to act with integrity, right from the first conversation.
This is the place shaped with care.
We understand that buying or building a new home is a big decision. When you deal with us, we’ll protect your privacy and your personal information. We will not disclose or access your data without your consent.
At Lendlease, we promise to protect your privacy, both online and offline.
This is the place to grow together.
We believe that a community is stronger together. That’s why we welcome and value your feedback. Your feedback helps us to continue to improve our product and service offering. So, if you have an idea or some feedback for our team, we encourage you to share it with us.
At Lendlease, we promise to value your feedback.
The Customer Charter guides the way our team members interact with you.
We welcome feedback at any time. Communities’ customers within Australia can provide customer feedback and make complaints anytime via the Contact Us page on the Lendlease website. Click here to access.
You can also provide feedback in person, at our sales centres or display suites, during opening hours.
We treat all personal data provided to us with respect and integrity. We are committed to protecting your privacy, and it’s important to us that you understand how we look after your personal data and make sure we meet our legal obligations to you.